Cancellations/Refunds

Cancellation

Is it possible to cancel order in case it has not been shipped yet. Note that the orders are shipped on the first working day after the purchase.

To cancel an order, please call our customer service to +39 0521 272544 o write to  ordini-noene@colpharma.com.

In the order had already been shipped, it won’t be possible to cancel it, but you can surely return it back to us once received.

Returns

Once you get the product, but are not completely happy about it, and would you like to change it, you can return it within 15 days from receiving the order.

To proceed with the return, please verify that your order meets the following conditions:

  • The product should never been used
  • The product must be returned in the same conditions as delivered.

In case you don’t have the original packing, you have to replace it with another one with the same measures. If these conditions are satisfied, NOENE® will refund you.

In case of a manufacturing defect, you will get the total refund within 10 working days.

All the costs for shipment, refunding and new sending of the product will be charged to the customer.

All the collect shipments will not be accepted.

Change of size

It is possible within 15 days from the receiving the order.

To proceed for a replace, please verify that your order meets the following conditions:

  • The product should have never been used.
  • The product must be returned in the same conditions as delivered.

In case you don’t have the original packing, you have to replace it with another one with the same measures.

All the costs for the shipment, refunding and new sending of the product will be charged to the customer.

All the collect shipments will not be accepted.

Fore more info or clarifications, you can always send an email to the customer service ordini-noene@colpharma.com or call us at +39 0521 27 25 44.

This contact is available on  Monday, Tuesday, Wednesday, Thursday and Friday from 9.00 am to 5pm, excluding Saturday and public holidays.