Cancellations/Refunds

If for any reason when you receive your order you are not completely satisfied with it, you have 30 days from when you receive the product to return it or exchange it.
All exchanges or refunds are free of charge if you use the services of the transport company we designate for the delivery.

Cancellations

You may cancel an order providing it has not been shipped. Remember that orders are shipped on the same day or the first working day following purchase.
If the order has already left our warehouses, it cannot be cancelled but you may return it once it has been received.
To cancel the data, send an e-mail to the following address: noene@diafarm.com.
If the order has already left our warehouses, it cannot be cancelled but you may return it once it has been received.

Returns

If for any reason when you receive your order you are not completely satisfied with it, and you do not wish to exchange it, you have 30 days from when you receive the product to return it or exchange it.
To make a return you need to check that your order complies with the following conditions:

  • The product has not been used. Remember that, for hygiene reasons, we only accept returns if the product has not been used and it is returned with its original packaging (including leaflets).
  • It must be returned in the same condition in which it was received. If you do not have the original packaging, you must replace it with packaging of similar measurements and capacity.

Providing these conditions are complied with, NOENE will refund you the cost of the goods. In the case of faulty manufacture or quality on the part of NOENE, the full amount of the invoice will be refunded as soon as possible after receiving the return.
Within 30 days after the date of delivery, you must send an e-mail to the ‘Contact’ section of the Noene.com website, asking for refund of the product. You will receive an e-mail detailing the process for collecting your parcel.

We do not accept collect on delivery shipments if the services of the company designated to deliver the order are not used.

How we process your refund

Our refund department will process the appropriate refund after we have received the returned package. The amount of the refund will be credited to the bank card you used to make the purchase.

If the 30-day return period has expired

If the 30-day return period has expired, you will not be able to claim return and refund of the product, without prejudice to the provisions concerning the legal guarantee of conformity of consumer goods.

Changes of size

If for any reason when you receive your order you are not completely satisfied with it, you have 30 days from when you receive the product to exchange it for a different size.

To make an exchange you need to check that your order complies with the following conditions:

  • The product has not been used. Remember that, for hygiene reasons, we only accept returns if the product has not been used and it is returned with its original packaging (including leaflets).
  • It must be returned in the same condition in which it was received. If you do not have the original packaging, you must replace it with packaging of similar measurements and capacity.

Within 30 days after the date of delivery, you must send an e-mail to the ‘Contact’ section of the Noene.com website, asking for refund of the size. You will receive an e-mail detailing the process for collecting your parcel.

Once we receive the goods, we will send you the new size or new model, using the same service as for the original purchase and at no additional cost.

We do not accept collect on delivery shipments if the services of the company designated to deliver the order are not used.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within a maximum period of 14 days without having to give a reason.

The withdrawal period will expire after 14 calendar days, counting from the day that you or a third party appointed by you, other than the carrier, acquired material possession of the goods.

In order to exercise the right of withdrawal, you must send a notice to LABORATORIOS DIAFARM, S.A. at AV. D’ARRAONA 119-123 POLÍGONO INDUSTRIAL SANTIGA 08210 BARBERÀ DEL VALLÈS (BARCELONA), indicating your decision to withdraw from the contract, by means of an unequivocal statement to this effect (for example, a letter sent by post). Likewise, you can inform us of your right to withdraw from this contract using the fax number (+34) 93 719 21 04 or the e-mail address noene@diafarm.com.

You can use the sample withdrawal form given below, although this is not obligatory.

To comply with the withdrawal period, it is sufficient if the notice indicating exercise of this right by you is sent before expiry of the corresponding term.

Sample withdrawal form

– For the attention of:

LABORATORIOS DIAFARM, S.A.
AV. D’ ARRAONA 119-123 POLIGONO INDUSTRIAL SANTIGA 08210 BARBERA DEL VALLES (BARCELONA)

FAX: 93 719 21 04

noene@diafarm.com

I hereby inform you that I wish to withdraw from the contract for the sale of the following good/service, with reference number (*).

  • Order sent on (*) / received on (*)
  • Name of the consumer(s) and user(s)
  • Address of the consumer(s) and user(s)
  • Signature of the consumer(s) and user(s)
  • Date and place

(*) Delete as applicable.

Consequences of withdrawal

In the event of withdrawal by you, we will refund all the payments received from you, including the shipping charges for your order (with the exception of the additional expenses incurred as a result of you choosing a delivery option other than the ordinary delivery option having the lowest cost, from among those that we offer).

The time limit for paying this refund will be 14 calendar days at most from the date on which you inform us of your decision to withdraw from this contract.

We will make this refund, using the same payment method used by you for initial purchase, unless you have expressly stated otherwise; in any case, you will not incur in any expense as a result of the refund.

We may withhold the refund until we have received the goods or until you have furnished proof of return of the goods, depending on whichever condition is met first.

You must return or deliver the products directly to:

LABORATORIOS DIAFARM, S.A.

  1. D’ ARRAONA 119-123 POLIGONO INDUSTRIAL SANTIGA 08210 BARBERA DEL VALLES (BARCELONA)

In this case, you must bear the direct cost of returning the products.

You will only be liable for the loss in the products’ value from the time you receive them until the time you inform us of your withdrawal, when such loss is due to handling other than that necessary to determine the products’ nature, features and operation.

The right of withdrawal will not be applicable to those contracts that refer to the supply of sealed goods that are not acceptable for return for health protection or hygiene reasons and which have been unsealed after delivery.